Policies

SMS TERMS & CONDITIONS

Effective February 26th, 2025

1. SMS Consent Communication

Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

If consent has been given to receive text messages from Stephen Lober Plastic Surgery, messages may be received related to the following:

  • Appointment reminders

  • Follow-up messages

  • Customer inquiries

Example: "Hello, this is a reminder of your upcoming appointment with Dr. Lober at 2325 Prince Avenue Athens, GA 30606, on 01/01/2025 at 9:00 AM. Reply STOP to opt out of SMS messaging at any time."

3. Message Frequency

Message frequency may vary depending on the type of communication. For example, up to 5 SMS messages per week may be received related to appointment reminders, follow-up messages, and customer inquiries.

Example: "Message frequency may vary. You may receive up to 5 SMS messages per week regarding your appointments, follow-ups, or customer inquiries."

4. Potential Fees for SMS Messaging:

Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method

Opt-in to receive SMS messages from Stephen Lober Plastic Surgery can be done in the following ways:

  • By submitting an online form

6. Opt-Out Method

Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

7. Help

For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at https://stephenloberplasticsurgery.com/

Additional Options:

  • If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

8. Standard Messaging Disclosures:

  • Message and data rates may apply.

  • Opt out at any time by texting "STOP."

  • For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions page.

  • Message frequency may vary.

BOTOX POLICY

Effective June 14th, 2024

Patients scheduling Botox injections at Stephen Lober Plastic Surgery will pay a non-refundable $75 deposit to hold their appointment. The $75 deposit will be applied to the balance of their service upon checkout. If a patient cancels within 72-hours or is a no-show, we will retain the $75 deposit. If a patient reschedules more than 72 hours prior to their appointment we will offer a one-time transfer of their deposit. If they reschedule more than once they will need to pay an additional $75.

COSMETIC CONSULTATION POLICY

Effective June 14, 2024

New Patients scheduling cosmetic consults will pay a non-refundable $75 deposit to hold their appointment. The $75 deposit will be applied to the balance of their surgery if they schedule their procedure within a week of their consultation. If a patient cancels their consultation within 72-hours or is a no-show we will retain the $75 deposit. If a patient reschedules more than 72 hours prior to their appointment we will offer a one-time transfer of their deposit. If they reschedule more than once they will need to pay an additional $75. If the patient requests multiple cosmetic consults for the same procedure they will be charged $75 for each appointment.

Established Patients will need to provide credit card information to hold their appointment, but we will not charge them unless they cancel within 72 hours or no-show for their consultation. Established patients receive one complimentary consultation per procedure, but will be charged $75 for subsequent consultations.

Privacy Policy for Stephen Lober Plastic Surgery

Effective Date: 10/23/2024

Stephen Lober Plastic Surgery ("we," "us," or "our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website (the "Site") and interact with our services. By using our Site, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information when you use our Site:

a. Personal Information You Provide:
When you interact with our Site, such as filling out contact forms, scheduling appointments, or subscribing to our newsletters, we may collect personal information including, but not limited to, your:

  • Name

  • Email address

  • Phone number

  • Medical information voluntarily provided by you

  • Other relevant information you choose to share

b. Non-Personal Information:
We also collect non-personal information automatically through cookies and similar technologies, including:

  • IP address

  • Browser type

  • Operating system

  • Referring and exit pages

  • Date and time of visit

  • Pages viewed and interaction data

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our services

  • Respond to your inquiries or requests

  • Schedule and manage appointments

  • Send you updates and promotional offers (with your consent)

  • Improve the functionality and user experience of our Site

  • Ensure compliance with legal obligations

3. How We Protect Your Information

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure networks, and regular audits of our security practices.

However, please understand that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

4. Data Sharing and Disclosure

We do not sell, trade, or share your personal information with third parties for their marketing purposes. We may share your information with trusted service providers who assist us in operating our website and providing our services, but only to the extent necessary and under strict confidentiality agreements.

We may disclose personal information if required to do so by law, or if we believe such action is necessary to:

  • Comply with legal obligations

  • Protect and defend our rights or property

  • Prevent or investigate wrongdoing related to the Site

  • Protect the safety of users or the public

5. Cookies and Tracking Technologies

Our Site uses cookies to enhance your browsing experience. Cookies are small files placed on your device that allow us to track certain information. You may choose to disable cookies through your browser settings, though this may affect the functionality of the Site.

6. Your Rights

You have the right to:

  • Access the personal information we have collected about you

  • Request corrections to your personal information

  • Request deletion of your personal information (subject to legal and operational retention requirements)

  • Opt-out of receiving marketing communications from us

To exercise any of these rights, please contact us at [Insert Contact Email].

7. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy applies only to information collected through our Site. We are not responsible for the privacy practices or content of third-party websites, and we encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for any updates. The "Effective Date" at the top of this policy indicates when it was last revised.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:

Stephen Lober Plastic Surgery
2325 Prince Avenue
Athens, GA 30606
info@stephenloberplasticsurgery.com
(706) 369-8440

This Privacy Policy outlines our commitment to your privacy and provides transparency about how your data is handled. By using our Site, you acknowledge that you have read, understood, and agreed to this policy.

SMS opt-in or phone numbers for the purpose of SMS are not being shared with third parties or affiliates for marketing purposes.